Award winning salon owner and industry educator, Brian Gallagher of Gallagher & Horner, knows exactly what it takes to train his team to be the best they can be. Education is so imperative to his salon that they hold L’Oreal Professional Colour Specialist degrees and heavily invest in their training.
I have always been involved in the education side of hairdressing, even as a young stylist. Having my own business has meant that I get to now spend a lot of time in salon training with my staff, which is crucial as I feel education is the key, especially in today’s ever-evolving fashions and trends.
The education side of my career has developed so much in the last 27 years. Colour and styling is now so much more at the forefront of education. The consultation side of hairdressing is key as well as understanding the client’s needs and showing empathy. It isn’t just about cutting hair, it’s more about what expectations need to be addressed in what is an increasingly competitive market.
Through being an educator I have learnt and developed my own core skills so much. Going back to basics teaches you discipline and sometimes breaks down elements of what you do to make you aware of your own thinking process towards it.
Being an educator brings consistency to my work and my business. Our ethos at Gallagher & Horner is based on our continual development and growth as individuals. This applies to all team members and ensures that our training systems are strong and directed towards each team member’s strengths and weaknesses.
I get such a buzz from seeing my team learn and develop not only their hairdressing skills but also their confidence and self-belief. I have been fortunate enough to have travelled and taught in Australia, Turkey, France, Belgium, Italy, Russia and Spain through being an educator and I hope for my team to follow in the same footsteps.
If I had to narrow it down, the key factors that it takes to be an educator include patience, empathy, adaptability, focus and passion.