Are you cyber-safe?
Cybercriminals are launching more online attacks against British businesses than ever before, but Hilary Hall, chief executive of the NHF, has some advice.
“Salons must be vigilant against this type of crime,” said Hilary. “Recent figures from the National Cyber Security Centre show that almost half (44%) of small and medium-sized businesses have been targeted by fraudsters, typically costing them many thousands of pounds.
“These figures are reflected in our own recent survey findings which found that over half of NHF members surveyed (56%) had been targeted by cybercriminals, and the vast majority of those had suffered financial loss.”
The NHF survey also found that only 17% of its targeted members had their losses covered by their bank.
Financial and reputational risk
“If you don’t take cyber security seriously, you are risking serious financial and reputational loss,” Hilary told us. Salons hold data on clients and employees which is very valuable to cybercriminals. Remember that GDPR imposes much stricter requirements than the old Data Protection Act and you must make sure that any data you hold is secure and protected.”
Protect your salon business
The National Cyber Security Centre recommends a number of simple steps you can take to protect your salon business. “Firstly, back up your data on a regular basis,” Hilary advised. “It’s also important to make sure your firewall is switched on and to use anti-virus software. Always obey prompts to instal anti-virus updates.”
It’s vital to guard against phishing attacks which are fake emails that ask for banking details and include links to scam websites. “Always look out for signs of fake emails such as poor spelling, poorly reproduced logos and suspicious email addresses,” said Hilary. “Do a virus check and change passwords if you think a phishing attack has taken place.”
Use passwords
All devices, including mobile ones, should be password, PIN or fingerprint-protected and never use passwords that can be easily guessed. “Always store passwords securely,” said Hilary, “and change them if you suspect your systems have been hacked in any way.
“Make sure mobile devices can be locked or tracked if stolen. Don’t use old devices that are no longer supported by the maker’s updates and avoid wi-fi hotspots when working with personal data.”
Staff training
Make sure all your staff are aware of the very real threat posed by cybercriminals and the procedures they need to follow. “Your staff shouldn’t access websites from emails sent to your business accounts,” Hilary concluded, “but don’t be hard on them if they get caught out as this may discourage staff from sharing security concerns with you.”
Find out more about GDPR at nhf.info/gdpready. NHF members can also download a free GDPR guide at nhf.info/gdpr-guide
The NHF offers a range of business support services for hair and beauty salons, from legal, employment and financial guidance to expert advice for managing people and boosting your business. Visit nhf.info for details
