SalonIQ celebrates success of newly launched AI virtual receptionist
Salon software provider, SalonIQ, is celebrating the initial success of its CallPad AI-powered virtual receptionist, IQ Connect, since its launch four months ago.
After hosting a live webinar to promote this latest feature, the all-in-one salon management supplier saw over 120 salons sign up to priority onboarding within two days and has since experienced positive results to date.
With an impressive x8 average ROI, IQ Connect handled over 8,000 calls across 72 salons throughout March – over 1,500 of which were outside business hours – resulting in over 840 appointment bookings, almost 400 rescheduled appointments and the handling of over 450 cancellations, saving a total of 117 hours and generating over £75,000 in revenue.
The latest data not only shows extraordinary month-on-month growth, with calls up 75%, revenue up 43% and active salons up 18% between February and March, but the AI receptionist is being used to handle up to 8% of all client interactions in some salons, further proving a strong early indicator of adoption, while also providing a clear view of when client demand is highest.
Launched in December last year, IQ Connect was designed and created to capture every client enquiry around the clock, reducing front of house pressure, especially during busy periods. Fully integrated with the SalonIQ platform, IQ Connect uses the CallPad AI assistant to answer calls, handle queries and book appointments automatically, helping salons maximise opportunities while delivering a seamless customer experience.
Sam Kendall, CEO at SalonIQ, said:
“With approximately 1 in 5 calls being missed across the hair and beauty industry, improved call handling is required to reinforce the opportunity to capture more bookings.
“In addition to the range of features we offer, including Salon Marketing, Team Engagement, Client Experience and Salon eCommerce, IQ Connect was designed to help salon owners run their business in the most efficient way possible – all on autopilot.
“We’re thrilled to have received such positive feedback from a number of salons already using IQ Connect, with one describing the new tool as ‘intuitive, helpful and exciting’ as a result of the time saved whilst front of house staff are able to deal with customers face to face instead.
“The data we’ve collected so far shows a clear pattern in client behaviour, helping us better understand how and when clients prefer to engage with salons when booking appointments. We look forward to helping more and more salons streamline their daily operations and elevate client experiences as they onboard with IQ Connect.”
Conrad James, CEO at CallPad added:
“The response from salons has been amazing to see, and an average ROI of 8x has blown past our expectations. When visiting salons, we got to experience first-hand how SalonIQ and CallPad are enhancing the in-house experience. Teams are more relaxed and focused on the client in front of them rather than jumping between the chair and the phone. We’re excited about what’s ahead.”
Over the last 13 years, SalonIQ has evolved from a simple on-site system into an impressive cloud-based platform that leverages technology to help scale business growth whilst saving time, costs and resources.
In addition to increasing its global presence through partnering with resellers in the UAE and the US, SalonIQ is expanding its payments and automation ecosystem with the launch of IQ Finance later this month.
For more information, visit: www.saloniq.com
