Zenoti introduces AI-powered HyperConnect to software

Leading global cloud software provider Zenoti (www.zenoti.com) has announced the launch of HyperConnect:  a sophisticated new AI-powered customer engagement function designed to transform the way that beauty businesses interact with their clients, allowing them to capture lost revenue and drive customer loyalty.

Designed to streamline communications, personalise interactions, and improve overall customer service, HyperConnect includes Voice, Timeline, Flow, and AI-powered Insights that can be used together or independently to deliver real-time insights into every customer interaction, empowering business owners to convert 100% of customer calls into revenue opportunities.

Recent customer research by Zenoti revealed that the majority of customers (almost two thirds) say a warm welcome and personal connection contributes most to a great experience, closely followed by a quick and easy check-in process.

Built to supercharge customer engagement, HyperConnect responds to this need.  AI works silently in the background—listening, learning, and analysing every customer conversation. It captures actionable insights that were previously invisible, empowering business owners to identify missed opportunities (such as missed calls or upsells), and understand their customer needs in real time, telling them exactly what they need to do to improve the customer experience and when to do it.  This results in allowing them to close more bookings and deliver five-star experiences every time.

It also gives businesses the opportunity to make a big differences from small moments, by focusing on personalised customer touchpoints that drive loyalty such as wishing customers a happy birthday, thanking them for a review, or rewarding them for a referral.

All insights are instantly viewable on an easy-to-read dashboard, so that staff members can personalise each call.