Give me Five

Considering software to run your business? Stephanie Jennings, MINDBODY Senior Vice President of Sales, suggests five questions to help you find the one that’s right for your salon.

• How do you protect credit card information?
  Clients visiting for the first time will provide their credit card information for payment. Software without proper security puts them at risk for financial loss, tarnished credit, and even identity theft.

• How long have you been around?
  Newer software providers, much like any new business, are learning as they go. Less established providers may not have bug tracking, software tests, or network operations engineers in place, leaving their product more prone to unexpected service interruptions.

• As my business grows, how does your software grow with me?
  Pay attention to the pricing model. Some software providers charge more when your revenue or client base increases; others charge by the features that make the most sense for your business model.

• What numbers can your software show me about my business?
  Software should be able to instantly report on your revenue, client retention over time, and client growth – and offer marketing tools to act on what those numbers are telling you.

• When questions come up, how often will you be there to answer them?
  No matter how intuitive software may seem, there will inevitably be times when you’ll need a little help. Great software should be backed by great customer service, available anytime.

MINDBODY will answer these questions, and more – making sure you’re confident your business is in good hands, and that you are provided with the proper tools to help your salon grow and thrive.

Learn more at uk.mindbodyonline.com