The rules of references

Are you confused over employee references and what you can and can’t say?

References are often requested for job applications and can be useful to confirm that key facts provided by the potential new employee are accurate. In our industry there is no legal obligation to provide a reference, however if you do give one it must be fair and accurate. So, what can an employment reference include?

• Basic facts about the job applicant, like employment dates and job descriptions.
• Answers to questions that the potential employer has specifically asked about the job applicant that are not usually given as basic facts, like absence levels and confirming the reason for leaving.
• Details about the job applicant’s skills and abilities.
• Details about the job applicant’s character, strengths and weaknesses relating to the suitability for the role they have applied for.

References must not include misleading or inaccurate information. They should avoid giving subjective opinions or comments that are not supported by facts.

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