Business

In his second blog for The Salon Magazine, Gavin Hoare, salon manager at Richard Ward Hair & Metrospa, explains why team management is a constant drip feed.  Team management can be a rocky road. Managing people in the right way is a

Simon Cox is the owner of the award-winning Clipso salon in St Albans Hiring and keeping a talented and passionate team is key to the success of any business. There are a few useful ways that I have found to be

Educator and grooming director at the British Barbers Association, Sheriff Mehmet has earned a reputation as a master of the art of close shaving. Here he offers his insider tips on achieving the perfect traditional shave. There are a number of

This month has been a lot about networking and promotion, with a packed itinerary of both industry and consumer events. Added to that was our house move, so it has been pretty full on! I kicked off this month as a

Earlier this month I headed over to Cosmoprof in Bologna for the weekend with William Ackerley, Charlie Manns, Steve Robinson and Phil Gallagher from the Electric Art Team. It’s one of the largest worldwide exhibitions for the professional beauty sector

It’s fair to say that the recession left many of Britain’s high streets reeling as heritage brands and small independent businesses alike weathered one of the worst financial storms of recent times. While reports suggest that the beauty industry as a

Sally Montague is the Director of the eponymous Sally Montague Hair Group, which has six salons across Derbyshire. Here she looks at why family is at the heart of her business: As a child I used to say my mother ran

We all want to look like we did 10 years ago, but as we age we have to consider that lashes and brows need to be done more moderately. Age doesn’t necessarily mean that your mature client can’t commit to having

Customer service and our wonderful unique Industry: a rant by Gavin Hoare, salon manager at the Richard Ward Hair & Metrospa Daily my frustration grows at what I perceive as the very British lack lustre approach to customer service and good

No – however, it seems sometimes we can make it that way! It takes one to know one, as I have been there myself: trying to do it all, blaming staff for not being like ‘me’, not delegating enough, not addressing issues